Resolving Problems with UCLA Law School Audio & Video Files   Tags: audio_visual_files, course_pages, technical_help  

If the audio file you would like to use has been specified as downloadable, follow these easy steps to convert if for use in your Apple devices* (this also works for video files if your device is video capable):

1. Open the file in Windows Media Player
2. Save the file to your computer (right click on the top bar and select "Save As").
3. Open iTunes (download iTunes from http://www.apple.com/itunes/)
4. Click "File" > "Add File to Library..." and then select the file you just saved.
5. You will be prompted to convert the file, Click "Convert."

That's all!  It's now ready to sync with your Apple device!

*This may also work with other brand MP3 players, but we have not tested this.  If you have tested this and found it to work, please feel free to leave a comment below and specify the player used.  Thanks!

Generally, Windows users who are having problems with the Law School AV files can resolve the issue by downloading the latest version of Windows Media Player that is appropriate for their OS (for free--see link below).  There are no known problems using lecture and event AV files on LawNET (wired or wireless) for Windows users with the up-to-date Windows Media Player.

The Law School runs a Windows Media Server to provide access to AV files recorded from classes (lectures) and events, which means the files are in either WMA or WMV format.  Occasionally users, particularly Mac users, have problems with the streaming (non-downloadable) audio and video files of lectures on MyLaw (or Event AV files located elsewhere on the Law School's website).  This guide outlines a few simple steps to resolve the issue.

(Note: in the unlikely event you are having issues with downloadable files, the steps outlined below should resolve that issue, as well.)

1. Make sure you've downloaded and applied all the latest updates to your operating system.
2. Make sure you are running the latest version of your chosen browser.
3. Update QuickTime
4. Update iTunes
5. Download Flip4Mac: This software allows you to play Windows Media Audio and Video files in QuickTime.

All downloads listed in these steps are free!

IMPORTANT NOTE FOR LEOPARD USERS ONLY:

Even with the fixes, Leopard users will not be able to use the streaming AV files from the LawNET wireless network--only from the wired network (Ethernet cords are available for checkout at the Circulation Desk). To resolve the LawNET wireless issue, purchase an upgrade to Snow Leopard for $19.99 through the Apple Online Store.

Please Note: Leopard users should not encounter any problems using these AV files from your wireless (or wired) networks at home.

If you get an error message when trying to play Windows Media files in Chrome, follow these instructions:

If you are a UCLA Law Student, you can contact the Student Computer Lab staff for additional assistance by:

• stopping by the student computer lab in person during regular hours (A126, A-Level of the Library);
• emailing help@law.ucla.edu;
• calling the computer lab during regular hours at: (310) 825-4689.

(UCLA Law Staff and Faculty can email help or call the number provided above)

If you are running Windows 7 64 bit and find that you can't open streaming files, try using Internet Explorer in 32 bit mode. 

To find IE 32 bit:

1. Click Start
2. Look for and open your Internet Explorer Folder
3. Click on the 32 bit version of IE.

This should resolve your problem. If not, make sure you have the most recent versions of IE and Windows Media installed. If this still doesn't fix the problem, bring your laptop to the IT Office (A106G in the Library) for assistance.